Layer 1: Captured Objects

This is the first layer on which all other layers are based. It represents real entities in the environment in which Advanced Process Automation will operate. Each object is a connection to a source of information, such as a database object in the organization's database or an element in a screen of an application or a scene in an application that is used by the agent or the organization.

Advanced Process Automation enables you to simply drag-and-drop in order to detect and connect the value of any field of an application that is open with a screen element that you define in Real-Time Designer.

Advanced Process Automation also enables you to drag-and-drop to define a connection between Real-Time Designer and a field or table in your legacy database.

Examples of objects are:

The Purchase Amount field in a legacy customer care screen used by an agent in a call center.

The Agent Grade field in the database of the legacy customer care application.

There is no need for programming! For example, you can define a rule that influences the suggestions shown in a callout displayed for an agent based on the purchase amount displayed on an agent's screen in a third-party application or based on the Agent Grade field in a database.

Real-Time Designer enables capturing objects in two modes:

Object Connectivity: The Real-Time Client is installed on the same machine as the application and can connect directly with the application.

Surface Connectivity: The Real-Time Client and application are installed on different machines and cannot directly connect. Objects are captured by VDI (Virtual Desk Infrastructure).

Objects can be captured in any of the following ways:

Physical objects: Utilizes object connectivity. See Physical Objects.

Scenes: Utilizes object connectivity. See Scene Composer.

Simulated objects (Shape Analysis): Utilizes surface connectivity. See Simulated Objects.